Nineteen years ago, I sketched an org chart on a napkin for a business owner with six employees. Today his company has over 75 people, and its structure looks remarkably like that napkin.

Most of us don't have a knowledge problem. We have a doing problem. Knowing isn't growing.

Samuel Johnson once observed that people need to be reminded more than they need to be instructed. I've borrowed his line for myself: I need to be reminded more than I need to be instructed.